INTELLIGENT CONNECTIVITY
& ELEVATED LEVELS OF CONVENIENCE
Lexus Enform enhances your connectivity experience with a suite of premium features and services — all designed to simplify your everyday life. Be connected like never before with an available range of brilliant Lexus technology, placing convenience, entertainment and peace of mind at your fingertips.
LEXUS APP
EVERYTHING YOU NEED IN ONE SIMPLE SOURCE
Download the Lexus App today and use it to enroll for Enform. The App will allow you to:
- Use Enform Remote and Enform Service Connect (if equipped)
- Manage your profile
- Set a preferred Dealer
- Manage alerts & reports
APPLE CARPLAY™
A BETTER WAY TO GO
Just plug a compatible iPhone® 5 or newer device into your vehicle’s data USB port, and CarPlay enabled apps will appear on the vehicle’s touch screen. Then navigate and control apps using the steering wheel controls, or with Siri® — all while staying focused on the road ahead.
PHONE, MAPS, MESSAGES, MUSIC & MORE
CarPlay lets you access and use apps in much the same way that you do on your iPhone.
- Make phone calls
- Compose text messages
- Listen to music, podcasts, and audiobooks
- Find the best route
You can personalize the experience even more, by rearranging how the apps appear on the touch screen through the settings on your iPhone.
SIRI® HELPS TO KEEP YOU SAFE
Siri enables you to keep your focus on the road while you navigate the CarPlay interface.
Using voice commands only, you can place or receive phone calls, ask for directions, listen to your favourite playlist, even compose a text message without having to take your hands off the wheel.
ANDROID AUTO™
AVAILABLE ON SELECT 2020 AND NEWER LEXUS VEHICLES.
Android Auto was designed with safety in mind. With larger touch targets, a simplified interface, and easy-to-use voice actions via Google Assistant, it is designed to minimize distraction so you can stay focused on the road.
GOOGLE MAPS
Let Google Maps lead the way. It’s easy to get where you’re going with free voice-guided navigation, live traffic information, lane guidance, and more.
GOOGLE PLAY MUSIC
With on-demand access to 40 million songs, Google Play Music allows you to stream endless music on the road (and anywhere else you want to listen).
APPS
Android Auto makes it easy to access your favorite music, media, and messaging apps in the car. Check out all the Apps for Android Auto at g.co/androidauto
GOOGLE ASSISTANT
With your Google Assistant on Android Auto, you can stay focused, connected, and entertained, keeping your eyes on the road and your hands on the wheel, while using your voice to help you with your day.
SIRIUS XM SATELLITE RADIO
COMMERCIAL-FREE ENTERTAINMENT
SiriusXM gives you access to hundreds of channels of commercial-free music. Enjoy artist dedicated channels, the best talk shows, news and entertainment, and channels dedicated to every major sport. All available 24/7. The service is ready to go from the moment you pick up your vehicle, and your first 3 months are free. To continue listening after that period, simply contact SiriusXM Canada directly.
NAVIGATION WITH DESTINATION ASSIST
THE ULTIMATE CONVENIENCE
In need of a restaurant reservation? The local points of interest? A business address that you left behind? Destination Assist provides you 24-hour access to a live response centre agent who will search on your behalf, find the information you need, and send the location to your Lexus Navigation System.
Your live response agent can search for a destination by a number of criteria including business name, address, city and province, proximity, and point of interest.
DESTINATION DOWNLOAD
Get destination coordinates sent directly to your vehicle’s navigation system. Just hit “Go” and you are on your way.
DESTINATION SERVICES
Need a restaurant recommendation, or hotel information, or the best local points of interest? Your live response agent can track down the details and send them directly to your vehicle.
DESTINATION ASSIST FAQ
Q: What is Destination Assist?
A: Destination Assist connects you with a live agent to help you locate places to go and things to do who will then send directions to these destinations directly to your Navigation System.
Q: How long is the trial?
A: Destination Assist, as found on vehicles equipped with Lexus Navigation, come with a 1-year trial. This trial commences on the in-service date of the vehicle. See your dealer for details.
Q: Does Destination Assist work in areas with poor or no cellular network?
A: Lexus partners with a cellular network provider whose roaming agreements provide comprehensive coverage of North America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Destination Assist will be unavailable.
Q: Does Destination Assist use my personal data plan?
A: This service relies on communication equipment embedded in your vehicle and therefore does not use your data plan.
Q: Do I have to pay for Destination Assist?
A: For 1 year starting at the in-service date of the vehicle, Lexus is pleased to offer you Destination Assist at no charge. At the end of this trial, you can elect to maintain this service by paid monthly subscription.
Q: What is the monthly fee?
A: Destination Assist’s monthly fee is $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.
Q: When do you collect my financial information?
A: As the expiry of your trial period approaches, you will receive email correspondence from Lexus detailing how to start your paid subscription. Part of this process includes connecting to a Response Centre Agent who collect your credit card information.
Q: Will the fee change?
A: The renewal fee is subject to change without notice.
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time by calling 1‑800‑290‑4431. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
Q: If my Navigation System malfunctions, is my Destination Assist service compromised?
A: A Response Centre Agent could be called using voice recognition however, a point-of-interest may not be able to be sent to your navigation system. If you are experiencing issues with your Navigation System, see your Lexus Dealer.
Q: Can I use Destination Assist via SOS button?
A: The SOS button should only be used for emergency situations. Should your vehicle be equipped with Destination Assist, employ the Voice Recognition system on your vehicle and say ”Call Destination Assist” or select Destination Assist in your embedded navigation system’s menu.
Q: If Destination Assist can track my vehicle, how is my privacy protected?
A: Protection of your information is of paramount importance to Lexus. Your vehicle’s location is shared only when you initiate a Destination Assist call where it is visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit https://www.lexus.ca/lexus/en/privacy
ENFORM REMOTE
SIMPLY CONVENIENT
Enform Remote lets you control a range of vehicle functions from a distance using your smartphone and the Lexus App — from locking and unlocking the doors to monitoring a Guest driver. And it’s free for the first three years of ownership.
Enform Remote lets you start and stop your engine from a distance — to warm or cool the interior. It’s comfort and convenience all rolled into one.
DOOR LOCK / UNLOCK
Lock and unlock vehicle doors from a distance to ease your way in, and ease your mind if you can’t remember their status.
STATUS OF WINDOWS / MOONROOF
With the touch of a button, you can check whether windows and moonroof are open or closed.
LAST PARKED LOCATION
Enform Remote makes it easy to locate your Lexus when you have parked it on a crowded street or open air parking lot.
AMAZON ALEXA™ COMPATIBILITY
From the comfort of your home, use the Lexus connected car skill to remotely control your Lexus vehicle. Just by asking, you can remotely lock/unlock your doors, start/stop the engine, find out how much fuel you have left, and more.
GUEST DRIVER SETTINGS
Now you can monitor a Guest driver and receive notification if they have exceeded any pre-set limits such as maximum speed. Another way that Enform Remote delivers peace of mind.
ENFORM SAFETY CONNECT
HELP IS JUST THE PRESS OF A BUTTON AWAY
Emergency SOS assistance and enhanced roadside assistance are just the push of a button away. Whether it’s as simple as a flat tire, or as urgent as a collision, live 24-7 service is there to answer your call for assistance. Using your Lexus’ built-in cellular and GPS technology, they can ensure that help is quickly on its way.
With Safety Connect, emergency assistance is just the press of the SOS button away.
ENHANCED ROADSIDE ASSISTANCE
Using the SOS button, you can have roadside assistance sent directly to your vehicle’s exact location.
AUTOMATIC COLLISION NOTIFICATION
Safety Connect automatically takes action to assist you should your airbags ever deploy, or if impact sensors are triggered.
STOLEN VEHICLE LOCATOR
Should your Toyota ever be stolen, Stolen Vehicle Locator can work with local authorities to help with its recovery.
SAFETY CONNECT FAQ
Q: What is Safety Connect?
A: Safety Connect is a suite of 4 services that can provide you with emergency assistance should your safety and/or security be at risk. Visit lexus.ca/enform for details. Watch Automatic Collision Notification video
Q: How long is the trial?
A: Vehicles equipped with Safety Connect initially include a complimentary 4-year trial which commences on the in-service date of the vehicle. See your Dealer for details.
Q: What is Stolen Vehicle Locator?
A: Should your Lexus ever be stolen, Stolen Vehicle Locator can help with its potential recovery.
Q: What do I do if my vehicle is stolen?
A: First, file a stolen vehicle report with law enforcement and obtain the report number. Then call 1‑800‑26‑LEXUS and advise the Agent your vehicle is equipped with Safety Connect, that it has been stolen and you wish to invoke a search. Upon confirmation of your Enform trial or subscription and validation of your police report number, tracking of your vehicle will be initiated.
Q: Who contacts me if my vehicle is located?
A: Should your vehicle be located by the Response Centre, law enforcement is notified first who will in turn notify you as to its disposition and detail next steps.
Q: If Safety Connect can track my vehicle, how is my privacy protected?
A: Protection of your information is of paramount importance to Lexus. Your vehicle’s location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit https://www.lexus.ca/lexus/en/privacy
Q: If my Navigation System malfunctions, is my Safety Connect service compromised?
A: No as these systems are not interlinked. If you are experiencing issues with your Navigation System, see your Dealer.
Q: What is “Enhanced” Roadside Assistance?
A: Enhanced Roadside Assistance offers the same services as Lexus Roadside Assistance with the added convenience of sharing your vehicle’s exact location with the Roadside Assistance Centre. For details on Lexus Roadside Assistance, please click on the link: https://www.lexus.ca/lexus/en/know-your-lexus/coverage#roadside-assistance
Q: This light near my SOS button flashes red when I turn my vehicle on. Is something wrong?
A: Green Light: Enform telematics are active.
Green Light (flashing): Call is in progress to the Response Centre.
Red Light: A technical concern exists. See your Dealer.
Q: This light near my SOS button in the overhead console flashes red whenever I turn my vehicle on. Is something wrong?
A: When the ignition is turned on, the red indicator light will flash for 2 seconds. This is normal and should be followed by activation of the green light to indicate that your system is active and at your disposal.
Q: What should I do if I accidently press the SOS button?
A: First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently, confirm no emergency is taking place and request termination of the call. If you do not verbally engage with the Agent, emergency response services may be dispatched to your location.
Q: Does Safety Connect work in areas with poor or no cellular network?
A: Lexus partners with a cellular network provider whose roaming agreements provide comprehensive coverage of North America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.
Q: What emergency services are available?
A: Emergency services available to you may include one or all of the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved, a crime in progress or to assist a fellow motorist.
Q: Does Safety Connect use my personal data plan?
A: This service relies on communication equipment embedded in your vehicle that does not use your data plan.
Q: Do I have to pay for Safety Connect?
A: For 4 years starting at the in-service date of the vehicle, Lexus is pleased to offer you Safety Connect at no charge. At the end of this trial, you can elect to maintain this service by paid monthly subscription.
Q: What is the monthly fee?
A: Safety Connect’s monthly fee is $9.95 CDN per month plus applicable taxes. Fees are billed directly to your authorized credit card.
Q: When do you collect my financial information?
A: As the expiry of your trial period approaches, you will receive email correspondence from Lexus detailing how to start your paid subscription. Part of this process includes connecting to a Response Centre Agent who collect your credit card information.
Q: Will the fee change?
A: The renewal fee is subject to change without notice.
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time by calling 1‑800‑290‑4431. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)
ENFORM SERVICE CONNECT
STAY CONNECTED TO YOUR LEXUS
Now it is easier and more convenient than ever to maintain your Lexus in peak condition. On demand vehicle health reports and maintenance alerts keep you informed, and enabled to take proactive steps when it comes to service needs. Included free of charge for the first 10 years of ownership.
VEHICLE HEALTH REPORTS
Now you can request monthly reports regarding current vehicle alerts and more.
WARNING LIGHTS
If a warning light appears on your dashboard, you will automatically be sent a notification in your Lexus App, on your vehicle’s touch screen display and in your next vehicle health report.
MAINTENANCE INTERVAL
When you open the Lexus App, you can see how many kilometres you have left until your next recommended maintenance interval.
